Every Customer Gets
Exactly What They Need
Reynolds is the intelligence layer for business communication. No phone trees. No transfers. No waiting. Just instant resolution—whether AI handles it or connects to the exact right person.
Results That Actually Matter
We don't measure "containment rate" or "deflection." We measure resolution. Did the customer get what they needed? That's the only metric that counts.
94%
First-Contact Resolution
Customers resolved on first interaction
8 sec
Time to Right Person
Average time to perfect resolution
0
Unnecessary Transfers
Right resource, first time, every time
487%
Average ROI
Return on investment in year one
Why IVRs Failed
"Press 1 for sales. Press 2 for support." Your customers hate it. Your team hates it. IVRs were built to deflect—Reynolds was built to connect.
Calls That Solve Problems
No more phone trees. Reynolds instantly understands what callers need and either solves it on the spot or connects them to exactly the right person—with full context.
When a customer calls at 2 AM, they don't get voicemail. They get help.
Emails That Get Answered
Every email routed to the right person. Every response on-brand and actionable. Nothing sits unanswered while maintaining your company's voice.
Your team stops drowning. Your customers stop waiting.
Chats That Connect
Whether it's support chat or internal comms, Reynolds cuts through the noise. Questions get routed instantly. Context flows seamlessly.
Every conversation moves forward, not in circles.
Resolution-First. Not Containment-First.
Here's our philosophy: transferring to a human isn't failure—it's success when it's the RIGHT human.
Everyone else builds "AI to replace humans" or "enhanced phone systems." We're building the intelligence layer that ensures every customer reaches the perfect resolution—whether that's AI, the right team member, or a seamless combination.
Stop Deflecting. Start Connecting.
Your customers deserve to reach exactly who or what can help them—instantly. Your team deserves to focus on conversations that need their expertise.
The right connection, right now. Every time.