Our Vision

The Right Connection,
Right Now

Reynolds is the intelligence layer that ensures every customer reaches exactly what they need—instantly. No phone trees. No bouncing between departments. Just resolution.

We believe transferring to a human isn't failure—it's success when it's the RIGHT human. Our technology understands context and makes the perfect routing decision every time.

Reynolds - Friendly, Loyal, Smart, Helpful

What We Measure

Resolution, not deflection. Outcomes, not vanity metrics.

94%
First-Contact Resolution
Customers get what they need on the first interaction
8 sec
Time to Right Person
Average time to connect with perfect resolution
0
Unnecessary Transfers
Right resource, first time, every time

We don't measure "containment rate" or "deflection." We measure: did the customer get what they needed? Did it happen fast? That's what matters.

Resolution-first approach

How We're Different

Everyone else:

"AI handles 80% of calls" (and measures success by avoiding humans)

Reynolds:

"100% of customers get exactly what they need" (whether that's AI or the perfect human)

We built Reynolds because we're tired of "containment-first" thinking. The goal isn't to keep customers away from your team—it's to ensure every conversation reaches the perfect resolution.

Why a Golden Retriever?

Friendly

Technology should be approachable, not intimidating.

Loyal

Reliable, dependable, consistent—every single time.

Smart

Learns quickly and adapts to your needs.

Helpful

Always eager to assist, never judgmental.

Golden retriever philosophy

Meet the Founder

TD

Taksch Dube

Founder & CEO

Taksch's journey to Reynolds began during his PhD research on artificial intelligence and human-computer interaction. His work focused on understanding how AI systems can augment rather than replace human capabilities—leading to the core philosophy behind Reynolds.

After years of academic research and scaling multiple teams, Taksch recognized a fundamental problem: brilliant people were spending too much time on tasks that technology could handle better, while customers were stuck navigating frustrating phone trees.

Reynolds was born from that insight—a platform that helps companies communicate more effectively by ensuring every customer reaches the perfect resolution, whether that's AI handling it instantly or connecting them to the exact right human.

Research Background

View PhD Research & Publications

Ready to Learn More?

Explore how Reynolds can transform your customer communication.