Resolution-First for Every Industry
Every customer service department shares one problem: customers don't reach what they need. Reynolds fixes that—across every industry that handles calls, emails, or chat.
E-commerce & Retail
"Where is my order?" "Can I return this?" AI resolves instantly. Complex issues reach your specialists with full order history already loaded.
How Reynolds Helps
- →Order status & tracking - AI pulls real-time data from your system
- →Returns & exchanges - AI initiates or routes to team with context
- →Product questions - RAG pulls from your catalog instantly
- →Billing issues - Sensitive matters reach finance team immediately
Restaurants & Hospitality
Every call at peak hours handled. Orders taken accurately. Reservations confirmed. Complaints reach managers instantly—not voicemail.
How Reynolds Helps
- →Phone orders - AI takes orders with full menu knowledge
- →Reservations - Book, modify, cancel without staff involvement
- →Menu questions - Dietary info, ingredients, recommendations
- →Complaints - Escalate immediately to manager on duty
Banking & Financial Services
Secure, compliant communication at scale. Routine inquiries handled instantly. Complex financial matters reach licensed advisors with full context.
How Reynolds Helps
- →Account inquiries - Balance, transactions, card status
- →Fraud alerts - Immediate escalation to security team
- →Loan applications - AI gathers info, advisor closes
- →Branch routing - Connect to the right specialist, first time
Utilities & Energy
Outage reports. Payment questions. Service requests. AI handles volume while critical issues reach dispatch instantly.
How Reynolds Helps
- →Outage reporting - AI logs and triages automatically
- →Billing questions - Payment plans, balance inquiries
- →Service requests - New service, transfers, disconnections
- →Emergency dispatch - Urgent matters bypass queue entirely
Insurance
Claims status. Policy questions. New quotes. AI handles routine while complex claims reach adjusters with complete file context.
How Reynolds Helps
- →Claims status - Real-time updates from your claims system
- →Policy questions - Coverage details, limits, deductibles
- →New quotes - AI gathers info, agent follows up
- →Claims filing - Critical claims routed to senior adjusters
Healthcare & Hospitals
HIPAA-compliant communication. Scheduling handled. Urgent calls reach clinical staff. Patients get care, not phone trees.
How Reynolds Helps
- →Appointment scheduling - AI books with provider availability
- →Prescription refills - Routed to pharmacy with patient context
- →Test results - Sensitive matters reach clinical staff directly
- →Urgent care - Triage symptoms, route to appropriate care level
Property Management
Maintenance requests. Rent payments. Lease questions. Tenants get instant answers. Emergencies reach on-call staff immediately.
How Reynolds Helps
- →Maintenance requests - AI logs and prioritizes automatically
- →Rent & payments - Balance, payment options, late fees
- →Lease questions - Move-in, move-out, renewal terms
- →Emergencies - Water, fire, security reach on-call instantly
Logistics & Transportation
Shipment tracking. Delivery updates. Dispatch coordination. AI handles tracking inquiries. Dispatch issues reach operations instantly.
How Reynolds Helps
- →Shipment tracking - Real-time status from your TMS
- →Delivery scheduling - Time windows, rescheduling, special instructions
- →Driver support - Route questions, delays, incidents
- →Dispatch escalation - Urgent matters reach operations team
Results Across All Industries
The metrics that matter—resolution, speed, satisfaction
Don't See Your Industry?
If your business handles customer communication—calls, emails, or chat—Reynolds can help. Let's talk about your specific needs.